Shipping policy

WorldOfFountains.com

Shipping Policy

Effective Date: December 15th 2025

WorldOfFountains.com specializes in large, freighter-delivered water fountains. Due to the size, weight, and handling requirements of these products, shipping procedures differ from standard parcel delivery.

1. Fulfillment & Shipping Provider

All orders are fulfilled and shipped by EXACO TRADING, based in Texas.
Customer Service (Shipping & Delivery):
Email: customerservice@exaco.com
Phone: (512) 407-8500

2. Shipping Coverage

Domestic United States delivery only
We do not ship internationally at this time.
Alaska, Hawaii, PO Boxes, and APO/FPO addresses are not eligible for freight delivery unless explicitly approved prior to purchase.

3. Product Weight & Freight Shipping

Our fountains typically weigh approximately 200–600+ lbs.
All fountains ship via freight carrier, not standard courier services (UPS, FedEx, USPS).
Delivery requires appropriate access for large trucks and heavy cargo.

4. Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.
Processing time does not include transit time.
Custom handling, availability, or weather conditions may impact timelines.

Once shipped, customers will receive tracking information and carrier contact details.

5. Freight Transit Time

Estimated freight transit time is 7–14 business days, depending on destination.
Delivery timelines are estimates and not guaranteed.
Delays caused by carriers, weather, or logistics issues are outside of WorldOfFountains.com’s control.

6. Delivery Method (Curbside Freight Delivery)

Standard freight delivery is curbside only.
The carrier will deliver the fountain to the nearest accessible point outside the delivery address.
The carrier is not responsible for moving the item inside a home, backyard, or installation area.
Customers must ensure:
- Adequate access for a freight truck
- Availability of equipment or labor to move the fountain after delivery

7. Delivery Appointments & Customer Responsibility

Freight carriers typically contact the customer to schedule a delivery appointment.
The customer must be available to receive the shipment.
Missed appointments may result in:
- Redelivery fees
- Storage fees
- Return freight charges

These charges may be passed on to the customer.

8. Inspection Upon Delivery (Required)

Customers must inspect the shipment before signing the delivery receipt:

If visible damage is present:
- Refuse delivery or
- Note the damage clearly on the Proof of Delivery (POD)
Take photos of:
- The packaging
- The product
- Any visible damage
Report all damage within 48 hours of delivery.

Failure to inspect and report damage promptly may void eligibility for freight claims, replacements, or refunds.

9. Shipping Damage & Claims

EXACO TRADING assists with carrier damage claims when damage is reported within the required timeframe.
Claims submitted outside the reporting window may not be approved by the carrier.
Resolution may include repair, replacement, or refund depending on availability and claim approval.

10. Optional Local Installation

Local installation services may be available through EXACO TRADING in select areas.
Installation services are optional and quoted separately.
Installation fees are non-refundable once service has been performed.
Any installation concerns must be reported immediately upon completion.

11. Refused or Undeliverable Shipments

Refused deliveries may incur:
- Return freight charges
- Restocking fees
Shipments returned due to:
- Inaccessible delivery location
- Missed appointments
- Incorrect address provided by the customer
  may result in deducted fees from any refund.

12. Shipping Cost Transparency

Shipping costs (if applicable) are calculated at checkout or quoted separately due to freight variability.
Shipping charges cover freight handling only and do not include:
- Inside delivery
- Installation
- Removal of packaging or pallets